A person behind the performance: Joanna Caballero
Joanna Caballero is corporate vice president, revenue cycle, at Scripps Health, a health system based in San Diego, California. Kodiak Solutions recognized Scripps Health with its 2023 Revenue Cycle Performance Award, presented at Kodiak’s 2024 Healthcare Virtual Symposium.
Please meet one of the many people behind the performance.
| undefined | |
|---|---|
| Tenure with organization | Five years |
| Reports to | CFO |
| Number of direct reports | Eight |
| Number of care sites reporting revenue | 40 |
| Annual revenue cycle budget | $61 million |
| Number of revenue cycle FTEs | 815 |
| Work modality | Hybrid |
| Patient accounting system | N/A |
| Number of revenue cycle vendors | 10+ |
| Fully outsources revenue cycle or in-house revenue cycle team | In-house |
| Cross-department relationships | No, direct report to CFO |
| Biggest external revenue cycle challenge | Denials, payor payment delay tactics. |
| Solution to external challenge | Optimization technology based on analytics. |
| Biggest internal revenue cycle challenge | Technology, staffing. |
| Solution to internal challenge | Optimization of internal technology based on data analytics; training and upskilling of staff; automation of routine tasks. |
| Describe your organization’s relationship with payors in one word | Tenuous |
| Favorite revenue cycle KPI | Days in accounts receivable; it provides ability to measure both internal team and payor performance. |
| Least favorite revenue cycle KPI | N/A |
| How automated is your revenue cycle? | 70% |
| How clinically integrated is your revenue cycle? | 85% |
| If you could change one thing about the Healthcare revenue cycle, what would it be? | Payor behavior |
