Joanna Caballero is corporate vice president, revenue cycle, at Scripps Health, a health system based in San Diego, California. Kodiak Solutions recognized Scripps Health with its 2023 Revenue Cycle Performance Award, presented at Kodiak’s 2024 Healthcare Virtual Symposium.

Please meet one of the many people behind the performance.

Tenure with organization

Five years

Reports to

CFO

Number of direct reports

Eight

Number of care sites reporting revenue

40

Annual revenue cycle budget

$61 million

Number of revenue cycle FTEs

815

Work modality

Hybrid

Patient accounting system

N/A

Number of revenue cycle vendors

10+

Fully outsources revenue cycle or in-house revenue cycle team

In-house

Cross-department relationships

No, direct report to CFO

Biggest external revenue cycle challenge

Denials, payor payment delay tactics.

Solution to external challenge

Optimization technology based on analytics.

Biggest internal revenue cycle challenge

Technology, staffing.

Solution to internal challenge

Optimization of internal technology based on data analytics; training and upskilling of staff; automation of routine tasks.

Describe your organization’s relationship with payors in one word

Tenuous

Favorite revenue cycle KPI

Days in accounts receivable; it provides ability to measure both internal team and payor performance.

Least favorite revenue cycle KPI

N/A

How automated is your revenue cycle?

70%

How clinically integrated is your revenue cycle?

85%

If you could change one thing about the Healthcare revenue cycle, it would be...

Payor behavior